What email open rate and CTR are, and when to use them
Open rate and click-through rate (CTR) are the two most basic health checks for an email campaign. Open rate tells you what share of the people you emailed actually opened the message — a proxy for how strong your subject line, sender name, and send-time targeting are. CTR tells you what share of the people you emailed clicked a link inside it — a proxy for how relevant and persuasive the body content and call-to-action were. Because CTR is measured against the same denominator (total sent) as open rate, the two numbers are directly comparable and together describe the full funnel from inbox to click.
Use this calculator any time you send a campaign and want to benchmark it against your own history or industry norms, or when you're comparing two subject lines, send times, or segments in an A/B test. It's also useful for spotting deliverability problems early: a sudden drop in open rate across an otherwise-consistent list often means messages are landing in spam rather than that subscribers stopped caring.
The formula
The calculator uses two independent percentages, both measured against total emails sent:
Open Rate = (Opened ÷ Sent) × 100
CTR = (Clicked ÷ Sent) × 100
- Sent — the number of emails that successfully left your sending server (some providers report "delivered," which excludes hard bounces; use whichever count your platform gives you consistently).
- Opened — the number of unique opens tracked, typically via a tracking pixel. Apple Mail Privacy Protection and similar image-caching features can inflate this number, since some "opens" are automated rather than human.
- Clicked — the number of unique recipients who clicked at least one tracked link in the email.
Note that CTR here is calculated against total sent, not against opens. A related metric, click-to-open rate (CTOR = Clicked ÷ Opened × 100), instead measures how persuasive the email was among people who opened it — useful for isolating content quality from subject-line quality, but it is a different number and typically much higher than CTR.
Worked example
Suppose you send a campaign to 5,000 subscribers, 1,400 of them open it, and 175 click a link:
- Open Rate = 1,400 ÷ 5,000 × 100 = 28.00%
- CTR = 175 ÷ 5,000 × 100 = 3.50%
Both figures beat the calculator's built-in reference averages (21% open rate, 2.6% CTR), so the tool would flag this campaign as "Great!" — a quick signal that the subject line and content both performed above typical benchmarks.
Common mistakes / how to interpret
- Comparing open rates across providers without adjusting for privacy features. Mail Privacy Protection pre-fetches images for a large share of Apple Mail users, which can push measured open rates artificially high and make list-to-list comparisons misleading.
- Confusing CTR with click-to-open rate. CTR (clicks ÷ sent) and CTOR (clicks ÷ opens) answer different questions — CTR measures overall campaign impact, CTOR measures content quality among engaged readers. Don't use industry benchmarks for one when you've calculated the other.
- Judging a single send instead of a trend. One campaign's numbers are noisy, especially on small lists. Track open rate and CTR over several sends before concluding a change in subject line, send time, or segmentation actually helped.
- Ignoring list size and hygiene. A shrinking, unengaged list can show a rising open rate simply because disengaged subscribers are being removed or are marking mail as spam and no longer receiving it — that's not the same as genuine improvement.
Frequently Asked Questions
What counts as a good email open rate?
Why is my open rate higher than it used to be for no clear reason?
What's the difference between CTR and click-to-open rate?
Should I be worried about a low CTR if my open rate is strong?
Common Tip Percentages
| Service | Typical Tip Range | Notes |
|---|---|---|
| Restaurant (sit-down) | 15–20% | 20%+ for exceptional service |
| Food delivery | 10–20% | Consider extra for long distances |
| Taxi / rideshare | 10–20% | More for assistance with luggage |
| Hotel housekeeping | $2–5/night | Leave daily, not just at checkout |
| Barber / hair salon | 15–20% | On pre-discount total |
| Pizza delivery | 10–15% or $3–5 minimum | Higher in bad weather |
General Household Budget Ratios (50/30/20 Rule)
| Category | % of Net Income | Examples |
|---|---|---|
| Needs | 50% | Rent, groceries, utilities, insurance |
| Wants | 30% | Dining out, entertainment, hobbies |
| Savings / Debt | 20% | Emergency fund, retirement, extra payments |
Common Measurement Conversions for Everyday Use
| Quantity | US / Imperial | Metric Equivalent |
|---|---|---|
| 1 cup | 8 fl oz | 237 mL |
| 1 pint | 16 fl oz | 473 mL |
| 1 quart | 32 fl oz | 946 mL |
| 1 gallon | 128 fl oz | 3.785 L |
| 1 lb | 16 oz | 453.6 g |
| 1 ft | 12 in | 30.48 cm |